At Vizame, we strive to ensure a seamless shopping experience by providing reliable shipping and timely deliveries. Please review our shipping policy to understand our processes and timelines.
1. Shipping Timeframe:
- Orders are processed within 1-3 business days after confirmation.
- Standard delivery takes 5-10 business days depending on your location.
- Express shipping is available for select locations with delivery within 2-5 business days.
2. Shipping Charges:
- Free shipping on all orders across India.
- International shipping charges vary based on destination and will be calculated at checkout.
3. Order Tracking:
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can track your shipment in real-time through our logistics partner’s website.
4. Delivery Process:
- Orders will be delivered to the shipping address provided at checkout.
- If you are unavailable at the time of delivery, the courier service may attempt re-delivery or request self-pickup.
5. Delays and Issues:
- Unforeseen circumstances such as weather conditions, strikes, or logistical issues may cause delays.
- If your order is delayed beyond the estimated timeframe, please contact our support team at info@vizame.com or call 9664460946.
6. International Shipping:
- Delivery times for international orders vary from 7-20 business days, depending on the destination and customs process.
- Customers are responsible for any customs duties or import taxes imposed by their country.
7. Undelivered or Lost Packages:
- In case of a lost package, we will initiate an investigation with the shipping partner.
- If the package is confirmed lost, we will offer a replacement or full refund.
For any further queries regarding shipping and delivery, feel free to contact us at info@vizame.com or 9664460946. Happy shopping with Vizame.