At VIZAME, we value your trust and aim to offer the best experience while shopping for women’s ethnic wear, including designer suits, bridal lehengas, Pakistani suits, and more. Our Refund and Returns Policy is designed to be simple, transparent, and hassle-free.
Eligibility for Return and Exchange
We accept returns and exchanges under the following conditions: ✅ The product is damaged or defective
✅ You received the wrong item or size
✅ The product is unused, unwashed, and in original condition
✅ All tags and original packaging must be intact
You must initiate the return request within 48 hours of receiving your order.
Note: We do not accept returns or exchanges for customized orders, sale items, or made-to-order products.
Refund Process
Once we receive the returned item, our team will inspect it. If your return is approved:
- Refund will be processed within 7-10 working days
- Refund will be credited to your original payment method
- Refunds are not applicable for shipping charges.
Explore categories like cotton suits, chikankari kurtis, party wear gowns, and festive lehengas confidently with our easy refund and returns policy.
Exchange Policy
If you wish to exchange the product for a different size or design, we offer easy exchanges on eligible items. Popular categories eligible for exchange include:
- Pakistani Salwar Suits
- Embroidered Kurtis
- Anarkali Dresses
- Formal and Party Wear
Exchange is subject to availability of stock.
Damaged or Incorrect Product
If you receive:
- A damaged product
- Incorrect item
- Size mismatch
Please share unboxing videos and images at [email protected] or WhatsApp within 48 hours. Our team will arrange a pickup or guide you through the next steps.
Order Cancellation Policy
- Orders can be canceled before dispatch only.
- Once shipped, the order cannot be canceled.
- For cancellation, email us at [email protected] or WhatsApp.
Return Shipping
- Return shipping is free if the error is from our side (wrong/damaged product).
- If the return is initiated for any other reason (other than damage or wrong item), the return shipping cost will be borne by the customer.
Non-Returnable Items
For hygiene and safety, the following items are non-returnable:
- Accessories
- Customized Outfits
- Clearance Sale Items
- Stitched Products
Contact Us
For refund and return queries, contact:
📧 Email: [email protected]
📱 WhatsApp Support: +91- 9664460946
📍 Address: H-3, near B2 Bypass Road, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020